Privacy policy
Kehlani-London
Effective Date: September 9, 2024
1. Introduction
At Kehlani-London ("we," "our," "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from our website www.kehlani-london.com (the "Site").
2. Information We Collect
When you visit the Site, we may collect the following types of information:
- Personal Information: Your name, billing and shipping address, email address, phone number, payment information (including credit card numbers or PayPal account), and any other information you provide during the checkout process.
- Device Information: Information about your device, including IP address, web browser type, time zone, and some cookies that are installed on your device.
- Order Information: Information related to your purchases, including items purchased, order date, payment method, and shipping details.
3. How We Use Your Information
We use the information we collect in the following ways:
- To process and fulfill orders: Including managing payment, shipping, and customer service.
- To communicate with you: For example, to send you updates about your order or respond to inquiries.
- To improve our Site: We use data about how visitors browse and interact with the Site to optimize user experience.
- For marketing purposes: If you opt-in, we may send you promotional emails or newsletters about our products and offers.
4. Sharing Your Information
We share your personal information with third parties to help us provide services to you, including:
- Shopify: Our Site is hosted on Shopify, which provides the online platform for us to sell our products to you. Shopify collects and stores your information securely.
- Payment Processors: We use third-party payment gateways such as PayPal, Stripe, or credit card processors to handle transactions.
- Shipping Partners: To deliver your order, we share your shipping information with logistics companies such as DHL, PostNL, or others.
- Analytics Providers: We use Google Analytics and other tools to help us understand how our customers use the Site.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on the Site, which helps us improve your experience. You can control the use of cookies by adjusting your browser settings, but please note that disabling cookies may affect the functionality of the Site.
6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order information will generally be kept for seven years for tax and compliance purposes.
7. Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal information.
- Request the deletion of your personal information.
- Opt out of marketing communications.
- File a complaint with your local data protection authority.
If you wish to exercise any of these rights, please contact us at info@kehlani-london.com
8. Security
We implement a variety of security measures, including encryption and secure payment gateways, to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you are under 18, please do not submit any personal information through our Site.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we update the policy, we will revise the effective date at the top of this page.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
Email: info@kehlani-london.com